Leading the organisation · People & Leadership track
Conflict resolution
Turn friction between people and teams into honest, productive disagreement.
Led by Shilpi Khanna
What changes
By the end of the day, participants can
- Spot conflict early, before it hardens
- Mediate between two team members
- Separate positions from underlying needs
- Rebuild working relationships after conflict
Two ways to get this training
Run it yourself, or let us run it for you
Download the Conflict resolution pack
Inquire here for the price of a one-organisation licence
- Facilitator guide for the full day, minute by minute
- Presentation slides and participant workbook
- Scenario and role cards for the theatre exercises
- Evaluation forms and a 30/60/90-day survey template
Copyrighted material, licensed for use inside one organisation. Not for resale or for training other organisations.
Coming soon Notify me when it is availableOur trainers run it for your team
Speak with us for fair pricing and terms
- Designed around your teams after a short diagnostic
- Led by Shilpi Khanna or a trainer from our network
- Theatre-based practice on real situations
- Free follow-up at 30, 60 or 90 days, and a free refresher if needed
Plus taxes, and travel outside our home city.
Register for this training →How we use theatre
Techniques from the rehearsal room
People learn leadership the way actors learn a part: by doing it, seeing it from the other side, and doing it again.
Forum theatre
A real-world clash is acted out, and participants step in to try ways of resolving it.
Role reversal
Each side plays the other, which often shifts a conflict faster than any discussion.
Sculpting
The group arranges people physically to show how a conflict looks from inside, then reshapes it.
When to choose it
Pulse survey signals this training addresses
If your employee survey scores are low on statements like these, this is a good place to start.
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