Leading others · People & Leadership track
Difficult conversations
Handle performance issues, conflict and bad news without damaging trust.
Led by Shilpi Khanna
What changes
By the end of the day, participants can
- Prepare for a conversation you have been avoiding
- Stay calm when emotions rise
- Listen for what is really going on
- Agree a clear next step and follow through
Two ways to get this training
Run it yourself, or let us run it for you
Download the Difficult conversations pack
Inquire here for the price of a one-organisation licence
- Facilitator guide for the full day, minute by minute
- Presentation slides and participant workbook
- Scenario and role cards for the theatre exercises
- Evaluation forms and a 30/60/90-day survey template
Copyrighted material, licensed for use inside one organisation. Not for resale or for training other organisations.
Coming soon Notify me when it is availableOur trainers run it for your team
Speak with us for fair pricing and terms
- Designed around your teams after a short diagnostic
- Led by Shilpi Khanna or a trainer from our network
- Theatre-based practice on real situations
- Free follow-up at 30, 60 or 90 days, and a free refresher if needed
Plus taxes, and travel outside our home city.
Register for this training →How we use theatre
Techniques from the rehearsal room
People learn leadership the way actors learn a part: by doing it, seeing it from the other side, and doing it again.
Rehearsal in role
Managers practise with a facilitator playing the other person, who responds realistically, including tears or anger.
Freeze frame
The conversation is paused at the hardest moment to explore options before choosing one.
The empty chair
A technique from psychotherapy: speaking to an empty chair helps managers find words for what they need to say.
When to choose it
Pulse survey signals this training addresses
If your employee survey scores are low on statements like these, this is a good place to start.
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